911 Public Safety Communications (Cayman Islands) was established in 1996 to answer emergency and non-emergency telephone calls 24 hours per day from the Communications Centre located in downtown George Town. Prior to that, residents called 999 (the police) to process emergency calls.
The Department of Public Safety Communications has two distinct functions which require separate Mission Statements for each.
Mission – Cayman Islands Public Safety Communications Centre (CIPSCC)
Operate a public safety answering point (PSAP) and dispatch centre on a 24/7/365 basis to support emergency services response (primarily Law Enforcement and Emergency Medical Services) in the Cayman Islands.
CIPSCC is responsible for the answering of emergency and non-emergency requests for assistance from the public, prioritization and dispatch of the closest, most appropriate first responders; provision of life-saving, pre-arrival instructions to callers with the intent of minimizing the impact of their emergency situation; and to maintain oversight of the safety of public safety personnel.
Mission – Cayman Islands Electronic Monitoring Centre (CIEMC)
Maintain a central point from which the monitoring of electronically-tagged offenders and other deployed technologies can be coordinated with the intent of collecting evidence, preventing crime and enhancing border control of the Cayman Islands.
CIEMC is responsible for 1) the National CCTV Programme; and 2) the electronic offender monitoring provisions of the Alternative Sentencing Law and the provision of supervision options for the executive release of prisoners and those out on bail. Actions are based on the laws, regulations and the organizational needs of the Courts, Her Majesty’s Prison Service, and the Royal Cayman Islands Police Service with an appropriate regard for human rights and privacy.
The Department of Public Safety Communications is a department within the Ministry of Home Affairs. The Ministry’s leader is Chief Officer Eric Bush who reports to the Deputy Governor. The Department is accountable to, as well as reliant on, the Ministry in regards to financial and human resources in accordance with the Public Management and Finance Law (PMFL) and Public Service Management Law (PSML).
CIPSCC directly interfaces with the public via telephone and is responsible for the handling of the public’s request (i.e. “Calls for Service”) in a professional and efficient manner by ensuring that first responder resources are dispatched swiftly and using approved protocols. In addition, CIPSCC is responsible to its primary User Agencies including the Health Services Authority’s Emergency Medical Services (EMS) department, Royal Cayman Islands Police Service (RCIPS), and Department of Immigration Enforcement Division not only for the proper, timely dispatch of Calls for Service but also for tracking resources, making command and support staff notifications, overseeing field unit’s safety and wellbeing, and providing access to databases (e.g. vehicle registrations, drivers licenses, warrants, etc.)
In contrast to CIPSCC, the Electronic Monitoring Centre (CIEMC) does not interface with the public in general but rather to individual persons who have been referred by one of its User Groups (which include, Courts – Alternative Sentencing; Courts-Bail; Police –Bail; and Prison executive Release). CIEMC has direct contact with representatives of these User Groups which includes Court Administrators and Marshalls, RCIPS and Her Majesty’s Prison command staff, and probation and parole officers within the Department of Community Rehabilitation. Also, there is responsibility for monitoring National CCTV Program cameras and fulfilling requests for video images from RCIPS detectives.
CIPSCC provides service to the Cayman Islands using international standards as it relates to public safety communications. This includes use of a Universal Emergency Number, 9-1-1, and other technical standards set forth by the National Emergency Number Association (NENA) which is prevalent in Canada and the United States. Operations are conducted using certified training and protocols developed by the Association of Public-safety Communications Officials, International (APCO)
Vision – Provide the highest level of service possible which could be favorably compared with any public safety communications centre and electronic monitoring operation anywhere in the world.
Director: Mr. Julian Lewis
Address: 106 Goring Avenue, George Town, Grand Cayman
Mailing Address: Box 2391, Grand Cayman KY1-1105, CAYMAN ISLANDS
Telephone: (345) 949-9008
Fax: (345) 949-4386
911 Emergency Communications Center: yk.vo1524632434g@1191524632434CEIC1524632434
Electronic Monitoring Centre: yk.v1524632434og@CM1524632434EIC1524632434
Administrative office hours: 8:30am to 5:00pm, Monday to Friday.